3 Ps of Marketing Mix: Elements, Significance, and How To Use
Quick Summary The 3 Ps of Marketing Mix—People (employees/customers), Process (service delivery), and Physical Evidence (tangible environment)—expand the traditional 4Ps to address service aspects. Introduced by Booms and Bitner, they enhance customer experience through employee training, streamlined processes, and appealing environments. Strategies include storytelling, transparency, and testimonials to build trust and satisfaction in service-based businesses. … Read more